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More Important Than You Think!
By Crystal Johnston - June 21, 2019
Adoption training, it should be everywhere: The never-ending process of Adoption Training
If you are not aware of adoption training, you should be. The landscape of technology is changing every day, are you keeping up with it? What this means is that we are constantly trying to improve, change, and adapt to new ways technology can help us streamline our workflow. With that, adoption training should be implemented prior to deployment of any new technology or new process. Here are 5 tips on how to provide adoption training to staff without pulling your hair out:
There is no scientific process to adoption training, it all depends on your company culture and how they adapt to changes. Remember that adoption training is an ongoing and ever evolving. Always update your adoption training guidelines and keep them as relevant as possible.
- This question should be answered before considering a new process or technology. For example, if you are looking to open communication channels within your company, then your why may be “wanting to eliminate email threads by providing an instant message platform, allowing departments to interact in real time.” Providing the WHY is how you explain to your team the reasoning behind the change.
- Change is HARD
- Not one person I know enjoys change but change with a purpose can ease the pain. Everyone adapts in different ways, so keep this in mind when developing an adoption training strategy. Start from ground zero, or the invention of the internet as I like to call it. Why are we doing this? How is it going to be done? Who is going to be affected? Will this take long? How is this going to help me? These are all questions that should be answered in making the adaptations to the new process or technology less harsh.
- Surprises can be fun, but when they interrupt a current workflow, it can be disastrous. Create an in-depth timeline and make it transparent to everyone. A timeline not only keeps the project on task, but it also provides a picture to your team on what to expect next. Timelines would include dates, implementations, expectations, training, and deployments. Try and include as much information on your timetable as possible. It does not have to be a novel, but it should include anything that could potentially affect someone else.
- There’s no rush
- Unless all phone lines are down, or your data center just burnt to the ground, take your time! It is better to have a process 90% mastered and done in 3 months, then have it 40% mastered and done in 1 month. You are in control of the adoption, and if the process isn’t deployed on time, that just means adoption should wait. Avoid training on a new process or technology until your team can put it to real life use.
- Once isn’t enough
- You completed adoption training and the team feels ready to move forward, but don’t hang up your coat yet. Staff turnover, updates to software, growing or slowing company size? All of these will change how often you will need to continue adoption training. One of the biggest mistakes is allowing current staff to train new staff on process or technology. The new staff will not know the WHY and could have limited knowledge on how the process can improve their personal workflow. Take the time to provide new employee adoption training as well as refresher training to all staff. The more they know and are conformable with, the easier adoption training will be in the future.