Are You Prepared for a Remote Workforce?
24/7 Networks embraces a work from home policy, but it was not implemented without issues. Today, our staff has the ability to work 100% remote while maintaining efficiency, communications and client interactions/responses. We have created the following high-level checklist to help you consider all the aspects of a successful remote workforce.
Most people today have a home Internet connection. Have you as an employer examined the options available to provide your remote worker the best experience to make them efficient?
- VPN Connectivity
- Do you have a well-tested VPN solution?
- Is your remote worker trained on how to leverage it and why it is required?
- Do you provide primary and backup VPN solutions?
- Are your Internet circuits capable of the increased load?
- Remote Desktop / Virtual Desktop / Citrix
- Does the user have the ability to access the same applications as when they are in the office?
- Will applications installed on the remote desktop behave the same as when in the office (audio, video, etc)?
- Small Office / Home Office (SOHO) / Remote Office Extension
- Do you have the ability to extend the office experience to the remote user?
- Can you provide a physical phone, extension of wireless networks and authentication techniques?
The inability for co-workers to collaborate while remote is the #1 cause of failed remote solutions. Have you ever worked from home and thought, “I need to be face to face for this meeting next time”? There are various flavors of collaboration, please examine these as some key indicators to see if you are ready for remote worker collaboration.
- Phone solution (softphone, physical phone, etc)
- Can the remote worker leverage a phone solution that mimics what they use at work?
- Does their DID ring at home? How about the main numbers?
Can they still participate in hunt groups, call centers, conference calls?
- Meeting facilitation (group conference, screen sharing, video)
- Do remote users have the ability to conduct meetings as if they are face to face in the office?
- Can users perform multi-input collaboration on documents and files?
- Can users see each other’s faces and glean real feedback?
- Do the users have the ability to communicate quickly without using a phone?
- Instant Messaging
- File exchange
Remote workforce introduces a whole new level of security concern for the organization.
These range from laptops no longer being behind corporate firewalls, the secure exchange of
information between clients and applications as well as the risk of data loss to virus or
malicious Internet websites. Below are some high-level categories you should be sure to
address for your remote solution.
- Are the systems installed in the corporate landscape designed to support remote users?
- URL filtering?
- Firewall / Internet edge protection?
- Do you have a Data Loss Prevention strategy?
If you would like additional information on any of these items, please reach out to our team.